Shipping policy

Allow at least 48 hours to have your items packaged and shipped. Items are sent out during business hours, Tuesday - Friday, 12p-5p. If a tracking number is provided, we will update your order with that number as soon as possible. If an item is either found to be out of stock or pending restock then a member of our team will reach out with details. In this case, we will let you know your options, which may include either a longer shipping window, store credit, or a refund to your original payment method. 

Currently shipping to the lower 48 states ONLY (no international order at this time). Shipping is based on weight and may be automatically rounded up to the next pound. Include your correct name, phone number, address, and email for the best service and shipping experience.

Payment & Shipping Policy (Fine Jewelry)
For shipped fine jewelry purchases, The Dreaming Peddler requires cleared payment via wire transfer or verified bank (ACH) transfer prior to shipment. Credit card payments may be accepted at our discretion for in-store pickup only. All shipped jewelry is sent fully insured with adult signature required and may only be shipped to the verified billing address. Due to the nature of fine and custom jewelry, all shipped sales are considered final. These policies are in place to protect both our clients and our business and ensure a secure transaction.

If your package gets lost in the mail or if tracking shows it as being delivered, but you never received it, your only recourse will be to take it up with your local mail carrier. Please understand that mail theft has increased drastically so please make every effort to secure your package upon delivery. As a small, family-owned business we can not refund or reimburse you for packages that are shipped using USPS First class mail. Choosing USPS Priority Mail or UPS as the shipping method will give you insurance and allow us to help provide a remedy for lost or stolen items. Items damaged by your carrier must be photographed and reported within five (5) days of the order’s delivery to your address. The Dreaming Peddler hereby releases itself from all responsibility for mishaps that may occur after the item has been shipped from our premises. That being said, the shop will consider all issues on a case-by-case basis and make attempts to help rectify any issues if possible.