SHIPPING & RETURN POLICY
Due to the specific nature of our business, all sales are FINAL and no returns or exchanges will be honored for both in-store and online purchases. That being said, rest assured that our dedicated team members will work diligently to pack, ship, and/or deliver your treasures in the best (and safest) way possible. Sales tax is included on all orders to locations in the state of Texas. All prices provided are USD and non-negotiable.
Allow up to 48 hours to have your items packaged and shipped. Items are sent out during business hours, Tuesday - Friday, 12p-5p. If a tracking number is provided, we will update your order with that number as soon as possible.
Currently shipping to the lower 48 states ONLY (no international order at this time). Shipping is based on weight and may be automatically rounded up to the next pound. Include your correct name, phone number, address, and email for the best service and shipping experience.
If your package gets lost in the mail or if tracking shows it as being delivered but you never received it, your only recourse will be to take it up with your local mail carrier. Please understand that mail theft has increased drastically so please make every effort to secure you package upon delivery. As a small, family-owner business we can not refund or reimburse you for packages that are shipped using USPS First class mail. Choosing USPS Priority Mail or UPS as the shipping method will give you insurance and allow us to help provide a remedy for lost or stolen items. Items damaged by your carrier must be photographed and reported within five (5) days of the order’s delivery to your address. The Dreaming Peddler hereby releases itself from all responsibility for mishaps that may occur after the item has been shipped from our premises. That being said, the shop will consider all issues on a case-by-case basis and make attempts to help rectify any issues if possible.